Steve Ritchie Papa Johns is the current CEO of the reeling company papa Johns. Papa Johns is a pizza company that has over 120, 000 corporate and franchise members serving across the continent. He wrote a well-crafted letter to apologize to the clients indicating that any words that the customers may have found offensive do not reflect his opinion or that of the company, papa Johns and that he is very sorry.
Steve Ritchie Papa Johns stated that racism is not good in any organization and not in Papa Jones in particular. The CEO stated clearly that Papa Johns is an international company with a team composed of people from all walks of life regarding culture, color, and religion offering professional services to clients by giving them quality pizza. These are the locals who own the centers and put in so much to help the community.
Concerning that, Steve Ritchie decided to back up his apology and make the customers feel appreciated and that the service delivery is going to be awesome. He stated that; the company would hire external experts who will audit the company’s culture so that they can understand the culture of the workers and provide room for the inclusion of more cultures. The identification will enable then know its strengths and goals, and it will be easy to set well-defined goals for better service delivery.
The CEO also mentioned that the customer feedback is going to be collected by the company senior management team, the information is going to help the management to identify a clear path that the company will follow. Mr. Ritchie also pointed out the need for transparency in the company’s workers; he stated that the team should be held responsible for any action. Check out this chart featuring a breakdown of Ritchie’s total annual pay.
Steve Ritchie pointed out that he will personally lead the efforts mentioned above because the most important thing to Papa John’s is the customer satisfaction and the need for the company to earn the customers trust. Though to earn the client’s trust will take time, it will eventually bear fruits with the well-laid plans by the CEO. Direct apology by Steve Ritchie showed empathy and a bit of vulnerability.