Steve Ritchie’s Quick Apology Meant To Win Back Customer Trust

Business, Business Management

Steve Ritchie Papa Johns is the current CEO of the reeling company papa Johns. Papa Johns is a pizza company that has over 120, 000 corporate and franchise members serving across the continent. He wrote a well-crafted letter to apologize to the clients indicating that any words that the customers may have found offensive do not reflect his opinion or that of the company, papa Johns and that he is very sorry.

Steve Ritchie Papa Johns stated that racism is not good in any organization and not in Papa Jones in particular. The CEO stated clearly that Papa Johns is an international company with a team composed of people from all walks of life regarding culture, color, and religion offering professional services to clients by giving them quality pizza. These are the locals who own the centers and put in so much to help the community.

Concerning that, Steve Ritchie decided to back up his apology and make the customers feel appreciated and that the service delivery is going to be awesome. He stated that; the company would hire external experts who will audit the company’s culture so that they can understand the culture of the workers and provide room for the inclusion of more cultures. The identification will enable then know its strengths and goals, and it will be easy to set well-defined goals for better service delivery.

The CEO also mentioned that the customer feedback is going to be collected by the company senior management team, the information is going to help the management to identify a clear path that the company will follow. Mr. Ritchie also pointed out the need for transparency in the company’s workers; he stated that the team should be held responsible for any action. Check out this chart featuring a breakdown of Ritchie’s total annual pay.

Steve Ritchie pointed out that he will personally lead the efforts mentioned above because the most important thing to Papa John’s is the customer satisfaction and the need for the company to earn the customers trust. Though to earn the client’s trust will take time, it will eventually bear fruits with the well-laid plans by the CEO. Direct apology by Steve Ritchie showed empathy and a bit of vulnerability.

From this websites:
https://en.wikipedia.org/wiki/Papa_John%27s_Pizza
https://ir.papajohns.com/news-releases/news-release-details/papa-johns-promotes-steve-ritchie-ceo-0

Guilherme Paulus- The Brazilian Hotelier And Business Magnate

Entrepreneur, Hotel Guru

Being considered as one of the most prominent men in Brazil has due to contribution to the county’s economy is an achievement Guilherme Paulus is really proud about. Through his company, the CVC, Guilherme Paulus has been able to come up with the largest tour company in this Caribbean nation and employed not less than one million people, both directly and indirectly. He also has been in the forefront to assist various charity organizations in his own country making him a darling of many. He started his career as an intern at the IBM Company and has risen to be one of the most prominent men in Brazil.

His contributions to his country in the tourism sector earned him a spot in the Forbes group. CVC- his company, hasn’t been around for very many years. Yet in the little time, it has been around, Guilherme Paulus has been able to expand the company further by opening one of the biggest hotels in Brazil.

His group of hotels is known as the GJP group of hotels and has countable branches around the country too. The hotel’s prowess in serving the clients and providing state of the art service has seen it become a favorite choice for many tourists coming to Brazil. Guilherme attributes the success of his hotel to their ability to give the customer the best always. He ensures that the customers are fully satisfied with his services.

Guilherme Paulus is also an astute businessman that will seize any business opportunities without failure. He has added the Saint Andrew premium line to his group of hotels while maintaining its name. He seems to diversify his business by the day.

Paulus is an award-winning businessman that has severally been named as the Entrepreneur of the Year by several awards in his home country. The Brazilian president has also named him to sit in the country’s tourism board as well. He has also done too much for his country and in the process has touched the lives of millions of Brazilians positively.

How Hussain Sajwani Is Planning to Upgrade the Education System Of The Company

Business, Business Management

Hussain Sajwani, the founder of the real-estate development firm DAMAC Properties was born in the year 1952. In the year 2017, DAMAC properties were recognized as the fastest growing real estate developers. It conducts its operations in UAE and U.K. Hussain Sajwani is a billionaire and is worth $4.1 billion. He is the major shareholder of DAMAC properties which provides luxury class apartments and commercial complexes. Since its inception, they have developed jaw-dropping luxurious properties. They currently have 44,000 properties in the implementation phase with more than 19,000 completed projects.

Initially, he worked at the finance department in the Abu Dhabi Gas Industries in 1981. After two years he delved into the catering industry. The firm he founded back then is still operational and goes by the name Global Logistics Solutions.

The vision of Hussain Sajwani also includes giving back to the society who accepted DAMAC properties and helped them become successful in the country. He takes it as a corporate responsibility to push DAMAC properties in contributing and donating grants and properties for organizations with a noble cause focused on the people of the country and the environment. He believes that the development and the future of the county depend on the youth and hence helping them reach their potential by educating them would lead to a better and sustainable future.

The focus on education led DAMAC properties to come up with the initiative of One Million Arab Coders. A simple platform providing for people interested in learning how to code in different programming languages which will ultimately make the country digitally advanced. It is a two-year course with seven phases, each phase lasting for approximately three months. On the day of registration in April 2018, the authorities got an overwhelming response with more than 100,000 participating in the program. Currently, they provide the options of being an Application Developer, Data Analytics Expert, and Full Stack Developer.

Hussain Sajwani believes that the initiatives of DAMAC properties are directed towards upgrading the education system in the company. DAMAC properties for 16 years have donated huge funds and properties to organizations like Dubai Cares Organizations, Dubai Autism Centre, Emirates Red Crescent to name a few. President Trump’s New Year’s Eve speech praises Hussain Sajwani.

From Addiction to Greatness: The Story of Victoria Doramus

Business Management, Businessman

Victoria Doramus is a successful digital and print media professional with a great liking to creativity. She has a great track record of performance and a good reputation from the many happy clients she has served in the past. Victoria started off as an assistant media planner at Mindshare and has worked her way up to become one of the most celebrated digital and print media experts of all time.

Unlike many celebrated professionals in different fields, whose starts were great enough to shape their future success, Victoria Doramus has not had it easy in her past life. She is a recovery expert, having struggled with drugs and alcohol addiction at one time in her life. While it may be hard to imagine Victoria’s life as an addict, it is important to note that after hitting rock bottom, she managed to get stronger and strong enough to get over the addition and start her career which has brought her great joy and success.

According to medium.com, She has shared her real life-experiences with people who are going through the same struggles as she did with a hope that she may be able to help some if not all of them. What Victoria Doramus has come to realize, which she shared far and wide, is that addition in itself is not always the main problem. How an individual handle it is what determines how they will become in the end.

After her first job at Mindshare, Victoria took up another position at Stila Cosmetics as a creative consultant. She has also spent three years in a Creative Agency, where she gained most of the skills and experiences that have made her a celebrated icon in the media industry. Victoria Doramus has a great background in advertising, media, branding and communication and has worked with very influential people in the industry.

Whitney Wolfe: Warrior for Women

Businesswoman, CEO, Entrepreneur


Whitney Wolfe of Austin, Texas, is founder and CEO of a billion dollar company with an app called Bumble, which was launched in December of 2014. The app is a dating app which by itself is pretty commonplace, but the twist with Bumble is the built in empowerment for women. Women are in control of making the first move with identified matches, and if the woman is just not interested and makes no contact within twenty-four hours, the match disappears. The idea caught on quickly, and the app was downloaded 100,000 times within the first month, with the average user spending about an hour a day on the app. Now, four years later, Bumble is the fastest growing dating app in the country, with more than thirty-five million users currently. Read more about Whitney Wolfe at Wikipedia

Andrey Andreev, founder of the dating app, Badoo, partnered financially with Whitney Wolfe in the start-up of Bumble. He contributed ten million dollars, as well as the use of some of the technology and software needed to launch the app. Andreev owns around eighty percent of the company, and Wolfe around twenty percent.

The ideas for resources to empower women just keep coming for Whitney Wolfe. In 2016, Bumble BFF, an app intended to help women find friends became available. In 2017, Bumble Bizz was launched, an app to help women network and meet other career women. In addition to all the new app ideas, the company has focused on hosting events that target the advancement and empowerment of women.

The success of the female focused company has brought much recognition to Wolfe. In 2018, she was named to Forbes “30 Under 30” list. She has also been featured on the cover of several financial magazines, including Forbes. Wolfe will no doubt continue to enjoy accolades for her continued success with Bumble.

Whitney Wolfe met her own match back in 2013, on a ski trip in Aspen. Staying true to her beliefs, rumor has it she made the first move to further the relationship after being introduced by a mutual friend. In 2017, Whitney married Michael Herd in Italy, becoming the perfect example of the possibilities she promotes through Bumble.

Visit: https://www.vogue.com/article/bumble-founder-whitney-wolfe-michael-herd-positano-wedding